Terms and Conditions
and Privacy Policy

Dogs: You are responsible for the conduct of your own dog during our classes and workshops at all times. Please be aware of other dogs and do not allow your dog to approach others without asking the handlers; some dogs may be uncomfortable around other dogs or people and handlers may be working through these problems by closely monitoring their dog’s proximity to others. 

DOGS MUST BE ON LEAD IN CAR PARKING AREAS AT ALL TIMES

 

Dog Health and Wellbeing

All dogs attending classes must be fully vaccinated or regularly Titer tested.
Please do not bring dogs with potentially contagious illnesses to classes and please check with the instructor taking your lessons before class if bitches in season are allowed in that class, failure to do so may result in you being asked to leave the class.
If your dog becomes anxious, barking, growling or in any way uncomfortable during one of our classes we will take immediate action to help them cope. This includes moving them to a quieter part of the training space, or asking you to take them outside to give them a break. We NEVER punish barking, growling etc – they are the only methods your dog has for communicating their discomfort. In some circumstances we will ask you to leave the class and work with you to find a more appropriate class or 1:1 to meet your needs. If your dog is aggressive towards another dog or person this indicates they are too close and cannot cope in the environment, which is against our ethos and aims. We do not allow dogs who are aggressive – which includes barking and growling – towards other dogs in our general classes but we do aim to offer as many “yellow dog friendly” classes as possible where we are able to give dogs greater space, and help you and them learn to feel comfortable around other dogs whilst training. We can also, after assessment, allow dogs in to our classes once we have agreed a specific management plan with you. This is entirely at our discretion.

 

Venues

 

Our venues are in rural settings, tracks and parking areas are uneven and may have potholes if you are at all concerned, please park by the road and walk up to the venues. We will not accept any liability for vehicle damage obtained when attending our venues. Please drive slowly when approaching the venues as there may be wildlife or horses being moved by other venue users.
 

Parking:. Guidance will be given on arrival or in your welcome email on where to park.  Please park considerately as space is limited.

 

Please make sure your dog has had the opportunity to toilet before classes. If your dog eliminates at the venue please bag it up and take it home with you to dispose of.

 

Health and Safety

 

Whilst every care is taken to ensure the safety of both you and your dog whilst attending training sessions, please note that no responsibility can be accepted for any injury to yourself or your dog, or any sickness or disease contracted whilst at any of our training venues or one to one sessions.

 

Fees: Payment of the course fees will secure a place on a course.  We are sorry but we are unable to hold places open without payment.

 

Cancellations by You:  All bookings are non-refundable but we will move you to a different class if you are unable to attend for any reason up until 7days before your class is due to start.  We do not offer a refund or replacement class for classes missed once a course has started. If you do not attend for any reason, you forfeit that lesson or course of lessons. If your dog is deemed unsuitable for classes due to behaviour you will be offered one to one services as an alternative.

Cancellations by Us: In the event that we need to cancel the course due to unforeseen circumstances, it will either be rescheduled at a later date or a full refund will be made to all delegates within 14 days of the cancellation date. Notification of cancellation will be made to all delegates by email. Refunds can and will only be made by the same method the original payment was received.  Should this occur on the actual date of the course we will attempt to make contact by telephone wherever possible.  We will also post a cancellation notice on Facebook (the Canine Collective UK), and the website www.canine-collective.co.uk providing that Internet access is available.

 

Training Methods & Equipment: The Canine Collective is proud to follow the APDT, UK Code of Practice
.

Harsh handling, physical or emotional intimidation, choke or pinch collars, spray collars, electronic training collars or hand-held spray devices will not be allowed on site and anyone who wishes to use such techniques will be asked to refrain, and to leave if not willing to train without pain, fear or intimidation. No refunds will be given in these circumstances.

 

Health & Safety: All attendees agree to abide by the health & safety instructions given by the organisers, in particular, evacuation procedures in the event of a fire.

 

Privacy Policy

The Canine Collective collects and uses information to provide services and to enable us to meet the needs of our clients

Everything we do with information about living people – such as how we collect it and who we share it with – has to comply with the Data Protection Act. A key part of this is being open about how we use information and what rights you have in respect of information we hold about you.

If anything in this notice is not clear, or if you have further queries, please get in contact with the Data Protection Officer using the details at the end.

What information do we hold

We collect information about the people who book our services at our venues, or at their home.

The specific details collected, and how, vary depending on the service being provided.  They will begin with the standard contact details – name, email address –  and then any additional information we will request during correspondence e.g home address for home visits.

Why do we have it and what do we use it for

The information collected is used for the following purposes:

• To confirm bookings and provide essential information related to the booking.

• To operate the Canine Collective booking system (Acuity scheduling) and deliver the services that the individual has requested.

• To contact individuals to inform of services that may be of interest, or relating to existing bookings.

Whenever we use information, we always limit this to only the details that are genuinely needed and we ensure that it is used safely and securely. Only The Canine Collectives staff have access to the secure booking system.

Under article 6 of GDPR we are required to tell you under which lawful basis we are processing your data. In this instance we are processing your data under Legitimate Interests, specifically to:

– maintain our existing business relationship with you;

– to know not to contact you if you inform us that you no longer wish for anyone to contact you.

 

How long we keep hold of information for

We keep your information for as long as it is required to provide a service to you. We delete your information from our booking system 1 year after your last contact with us.

What rights you have

You have various rights around the data we hold about you.

• Right of access (to receive a copy of your personal data)

• Right to rectification (to request data is corrected inaccurate)

• Right to erasure (to request that data is deleted)

• Right to restrict processing (to request we don’t use your data in a certain way)

• Right to object (generally to make a complaint about any aspect of our use of your data).

If we are processing your information based on you giving us consent to do so, you have the right to withdraw your consent at any time. Doing so may mean we are unable to provide the service you are hoping to receive and the implications of you giving or withdrawing your consent will be explained at the time.

If you are unhappy with any aspect of how your information has been collected and/or used, you can make a complaint to the Data Protection Officer. You can also report concerns to the national regulator, the Information Commissioner’s Office. Their details can be found on their website:

https://ico.org.uk/concerns/handling/

Contact details

If anything in this notice is unclear, or if you have further queries, please get in contact with the Data Protection Officer.

Data Protection Officer, the Canine Collective UK, 99 Eckington rd, Coal Aston, Dronfield, Derbyshire, S183AU

Email: hello@canine-collective.co.uk Subject: Data Protection Officer

Disclaimer

The Canine Collective seeks to provide high quality information and we make every effort to ensure that all the information we provide is accurate and up to date. However, we are unable to give any guarantee as to the accuracy of the information on the website and can accept no liability for any loss, damage or inconvenience which may be caused by relying on any such information.

We take reasonable steps to ensure that any external website that we provide links to or any information provided by third parties is not offensive or defamatory, however we are unable to take responsibility for the contact of any such information or website maintained outside of the Canine Collective.

This privacy policy applies only to the Canine Collective website. If you transfer to another site, please read the privacy policy relating to their information. We will not transfer personal information to other sites, unless you have been advised that we will do so.

Social Media: The Canine Collective UK are active users of social media including but not limited to Facebook and Instagram. We take photos and videos regularly at all of our classes and will share them. If you do not wish your images to be used, please let us know at the time of booking (we have a tick box for this). If you would like a copy of any pictures of your dog please get in touch.